Help center
How can we help, bestie?
Effective September 20, 2026
Include the email connected to your account and a short description of the issue. Never email your password or full payment-card number.
Manage or cancel Bestie+
Sign in to Reply Bestie, tap the Bestie+ plan card, then select Manage subscription. Website subscriptions are managed through Stripe. Subscriptions purchased in the iPhone app are managed by Apple through the App Store.
Bestie+ access after payment
Bestie+ is connected to your Reply Bestie account. Sign in with the same email you used at checkout and your access should update automatically. If it still shows Free Plan, refresh the page once. Email us if your paid access still does not appear.
Refunds
Website payments are processed securely by Stripe. Purchases made in the iPhone app are processed by Apple, and App Store refund requests are handled through Apple. Email support@replybestie.com from the email connected to your account if you need help with a charge or refund request. Refunds are reviewed according to our Terms and applicable law.
Delete saved chats
Open Chats, choose the conversation menu, and select Delete. The app will ask you to confirm before permanently deleting it.
Delete all data or your account
- Sign in to Reply Bestie.
- Open Privacy & your data.
- Select Delete all my data to remove chats, screenshots, timelines, texting-style settings, usage records, beta analytics, feedback, AI-cost records, and temporary security records.
- To delete the sign-in account itself, email support@replybestie.com from your registered email with the subject “Delete my Reply Bestie account.”
Your subscription and payment records are not removed by the in-app data button. Stripe or Apple may retain billing records for payment processing, fraud prevention, accounting, tax, disputes, and legal compliance. Cancel an active subscription separately through the provider you purchased from to prevent renewal.
Report a safety or privacy concern
Email us with the subject “Safety concern” or “Privacy concern.” If someone may be in immediate danger, contact emergency services instead of waiting for an email response.